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Property Transacter | Terms and Conditions

Effective date: March 1, 2026
Last Updated: March 1, 2026

Important Notice: By accessing and using this website, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use this website or our services.

1. Communication / Contact Information

You may communicate with us via the following methods:

All references in this document to "contacting us" will refer to the above methods of communication.

2. General Information & Services Provided

2.1 About the Platform and Company

The platform accessible through the propertytransacter.com domain name (the "Site") is provided by PROPERTY TRANSACTER(hereinafter referred to as "us", "we", "the Company", or "the Business"), a business entity organized under the laws of the State of Texas.

2.2 Acceptance of Terms

These Terms and Conditions (the "Terms" or "TnC") constitute a legally binding agreement between you and the Company, governing your access to, browsing of, and use of the Site and all services provided through the Site. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must immediately cease accessing and using the Site.

Should you have any questions regarding these Terms, please contact us using the methods outlined in Section 1.

2.3 Purpose and Services

The purpose of these Terms is to govern the provision of real estate transaction management services, including but not limited to managing property transactions, interacting with our platform API, transaction coordination tools, document management, client collaboration features, and any other services we may offer from time to time (collectively, the "Services").

2.4 Eligibility and Age Requirements

The Site and Services are intended for use by adults. You must be at least 18 years of age to create an account and use the Services. If you are between the ages of 16 and 18, you may only use the Site and Services with the express consent and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

The Site and Services are not directed to, nor intended for use by, anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

2.5 Geographic Scope

The Services are provided primarily for use within the United States. By using the Services, you acknowledge that you are accessing them from within the United States or agree to comply with all applicable U.S. laws and regulations if accessing from outside the United States.

2.6 Information on the Site

We make reasonable efforts to ensure that all information available on the Site is comprehensive, accurate, and current, and we periodically review and update the Site's content. However, you acknowledge and accept that all information on the Site is provided for informational purposes only. The Company does not warrant the accuracy, completeness, or timeliness of any information on the Site and disclaims all liability for any errors or omissions. You should verify all information independently and check periodically for updates.

2.7 Permitted Use of the Site

You agree to use the Site in compliance with all applicable federal, state, and local laws and regulations, as well as industry standards and public order. You specifically agree NOT to:

• Use the Site for any illegal purpose or in furtherance of illegal activities
• Violate the rights or legitimate interests of the Company or any third party
• Tamper with, disrupt, overload, or damage the Site, Services, or our infrastructure
• Attempt to gain unauthorized access to any portion of the Site or Services
• Use the Site in any manner that could interfere with other users' access or enjoyment

You agree to comply with all instructions and recommendations provided by us or our authorized representatives regarding the use of the Site and Services.

3. Account Creation and Services

3.1 Eligible Users

Our Services are designed primarily for licensed real estate brokers and agents, their staff, and their clients. Real estate professionals typically operate under a business entity registered with applicable state real estate licensing authorities.

Individual property owners may also use the Site to manage their own real estate transactions. However, please note that the Site is designed specifically for professional real estate agents. Non-professionals use the Site at their own risk and should be aware of increased risk of errors due to lack of real estate expertise and the Site's professional focus. We do not recommend or discourage use by non-professionals, but non-professionals should exercise caution.

If you create an account on behalf of a company or business entity, you represent and warrant that you have legal authority to bind that entity to these Terms. The account and all associated content, data, and transactions will belong to that business entity.

3.2 Account Creation and Registration

To access the Services, you must register and create an account on the Site (the "Account"). During registration, you must provide true, accurate, current, and complete information as requested. You may not create an account on behalf of a third party without their express authorization.

Individual Accounts: If you are registering as an individual, you will create a personal, non-transferable Account for your personal professional use.

Business Accounts: If you are registering as a business entity, you will create a business Account under your company name. You warrant that you have authority to enter into this agreement on behalf of your company. Each user within your organization must have their own Account - account sharing is prohibited.

3.3 Client Access and Authorization

As a real estate professional, you may create account access for your clients and transaction coordinators to participate in specific transactions. When you provide account access to a client:

• You must obtain the client's express consent before creating their account
• You must inform the client that they will be bound by these Terms
• You are responsible for ensuring clients understand the privacy implications and their rights
• The client must individually accept these Terms when they first log in

Important: You cannot "implicitly" bind clients to these Terms. Each client must explicitly accept these Terms before using their account. You agree to indemnify and hold us harmless from any claims arising from your failure to obtain proper client authorization.

3.4 Account Accuracy and Updates

Account ownership and rights are based on the information provided during registration. You must ensure all information submitted is true, accurate, current, and complete. You agree to promptly notify us of any changes to your registration information so we can keep our records accurate and current. Failure to maintain accurate information may result in account suspension or termination.

3.5 Account Security and Credentials

You are solely responsible for maintaining the confidentiality and security of your Account credentials (username and password). You agree to:

• Keep your password secure and not share it with anyone
• Not allow others to use your Account
• Not write down or store credentials in an insecure manner
• Immediately notify us if you suspect unauthorized access to your Account

Account Sharing Prohibition: Individual account credentials may not be shared. Each person who needs access must have their own Account. This prohibition on "account sharing" does not prevent you from creating authorized user access for clients, transaction coordinators, or team members - but each such person must have their own individual login credentials.

You are responsible for all activities that occur under your Account. Unless you promptly notify us of suspected unauthorized access, we will attribute all Account activity to you.

3.6 Services and Credit System

Upon creating an Account, certain Services will be immediately available. Some Services are provided at no cost, while others require the purchase of transaction credits. We offer a trial period during which some paid Services may be available for limited use. After the trial period ends, continued access to paid Services requires purchase of credits.

Detailed information about available transaction templates, credit requirements, pricing, and subscription options is provided in Section 17 (Payment Terms and Conditions) and on the Pricing page of the Site.

3.7 Permitted Account Use

You must use your Account and the Services in compliance with all applicable laws, these Terms, and any guidelines or policies posted on the Site. You specifically agree NOT to:

• Access the Site using automated tools (bots, scrapers, crawlers) except standard web browsers
• Use command-line browsers, wget, curl, or script-based browsing tools
• Use the Services as a file hosting service or data repository unrelated to transactions
• Create web pages or host online resources using Service responses or data
• Bypass, disable, or tamper with security measures or usage restrictions
• Access non-public areas of the Site or our systems
• Use metatags, hidden text, or manipulate identifiers to disguise content origin
• Mirror, frame, or reproduce the Site or Services
• Reverse engineer, decompile, or disassemble any software used in connection with the Services
• Send viruses, spam, or engage in mail-bombing or flooding attacks
• Reproduce, resell, or exploit the Services for commercial purposes beyond your authorized use
• Impersonate others or misrepresent your affiliation
• Harass, stalk, or threaten other users or third parties
• Share offensive, pornographic, or illegal materials
• Conduct security testing (penetration tests, vulnerability scans) without prior written approval
• Monitor our Services for competitive benchmarking without authorization
• Collect credit card information (except through our designated secure forms)
• Send unsolicited electronic communications (spam) or communications to recipients who have opted out

If you become aware of any violations of these Terms by other users, please contact us immediately.

3.8 Usage Limits and Quotas

Your use of the Services is subject to the usage limits and quotas associated with your account type and credit package, as described in the Pricing section. You agree not to exceed these limits.

3.9 Beta Services

We may offer you the opportunity to participate in early access programs for alpha or beta versions of new Services ("Beta Services"). You acknowledge and agree that Beta Services:

• May not function as documented or expected
• May contain errors, defects, or bugs
• Are provided "as-is" without warranties or service level commitments
• May be discontinued at any time without notice
• May never be released as part of our regular Services

3.10 Third-Party Service Providers

To provide high-quality Services, we may rely on third-party service providers (such as payment processors, email services, hosting providers). You understand that these providers operate beyond our direct control. While we select reputable providers, we are not liable for damages caused by third-party actions or omissions.

If you choose to integrate third-party services with your Account (e.g., via webhooks, APIs), you acknowledge that:

• Data transmitted to third parties is beyond our control
• We are not responsible for third-party use, modification, or deletion of your data
• You should review third-party terms and privacy policies before integration
• You should use secure transmission methods (HTTPS) when transferring data

3.11 Your Content and License Grant

We do not claim ownership of any content you upload or create using the Services ("Your Content"). However, to provide the Services, you grant us a limited, worldwide, royalty-free, non-exclusive license to use, reproduce, store, display, and transmit Your Content solely for the purposes of providing the Services to you and improving the Site and Services.

We may use non-confidential, non-personally identifiable portions of Your Content (such as custom task templates, workflow patterns, or anonymized usage data) to improve our Services and enhance the experience for all users. We will not use confidential information or personally identifiable information for purposes other than providing Services to you.

You represent and warrant that:

• You have all necessary rights to grant the license described above
• Your Content does not infringe any third-party rights
• Your Content complies with all applicable laws

Public Content Notice: Certain content you submit may be made publicly visible (excluding personal and confidential information). Please evaluate whether you wish to share content before submitting it.

3.12 Third-Party Intellectual Property

You may not upload, post, email, transmit, or otherwise use any content for which you do not have proper authorization from the rights holder. You are solely responsible for ensuring you have the right to use any third-party content.

For example, you may not use photographs, text, graphics, trademarks, trade names, or other protected content without the owner's express permission. You may not use the Services to facilitate copyright infringement or provide links to infringing materials.

We reserve the right to remove any content that violates this section at any time, without prior notice and without liability.

3.13 Content Review

To ensure compliance with legal obligations and prevent fraud, phishing, or illegal content, we may review content you submit to the Services. We reserve the right to modify, restrict access to, delete, or refuse to display content that we believe violates applicable law or these Terms.

However, you acknowledge that we have no obligation to monitor or review user-submitted content and we do not pre-screen content before it is posted.

3.14 Data Processing and Client Obligations

Your use of the Services may result in collection and processing of information belonging to your clients and other third parties ("Respondents"). Any contractual relationship with Respondents is between you and them. You are fully responsible for:

• Obtaining necessary consents from Respondents before collecting their information
• Complying with applicable privacy laws when processing Respondent data
• Providing required privacy notices to Respondents
• Honoring Respondent rights regarding their data

4. Fees and Payments

Payment for the Services is subject to the detailed Payment Terms and Conditions in Section 17 below, which are incorporated into these Terms by reference. Key points include:

4.1 Service Access and Trial Period

Some Services are available at no cost. Others require purchase of transaction credits. We offer a limited trial period during which some paid Services are available for evaluation. After the trial period, continued access to paid Services requires credit purchase.

4.2 Credit Expiration and Transaction Limits

Purchased credits have an expiration date as specified at the time of purchase. Transactions created using credits also have expiration dates. Transactions are intended for single use and should not be reused or repurposed for different deals.

Upon transaction expiration, associated content may be archived or deleted in accordance with our data retention policies.

4.3 Pricing Changes

We reserve the right to modify pricing, credit requirements, and package offerings at any time. We will provide you with at least thirty (30) days' advance notice of any material pricing changes. By continuing to use the Services after such changes take effect, you agree to the new pricing.

4.4 Payment Terms

All payments must be made in U.S. dollars. Accepted payment methods include major credit cards and debit cards as processed through our third-party payment provider (currently Stripe, Inc.). Detailed payment terms, including refund policies, are set forth in Section 17 (Payment Terms and Conditions).

5. Suspension and Termination of Account

5.1 Suspension

We may suspend your Account if you:

• Provide untrue, inaccurate, outdated, or incomplete registration information
• Fail to comply with these Terms
• Violate applicable laws or regulations
• Engage in fraudulent activity or abuse of the Services

In cases of suspension (except for fraud or illegal activity), we will contact you and provide an opportunity to remedy the breach within a reasonable time period.

5.2 Termination by Us

We may terminate your Account if:

• You fail to remedy a breach within ten (10) calendar days of our notice
• You commit a material breach of these Terms
• You use the Account to commit fraud, phishing, or other illegal activities
• We are required to terminate by law or court order

Account termination may result in permanent loss of Your Content and data. We are not responsible for data loss resulting from termination for breach of these Terms.

5.3 Termination by You

Because our Services are pay-per-use with no ongoing subscription requirement, you may simply stop using the Services at any time. If you wish to formally disable or delete your Account, please contact our support team using the methods in Section 1.

Important: Account deletion is permanent and will result in loss of all Your Content and data. We cannot recover deleted accounts.

Termination does not relieve you of any payment obligations for Services already provided or credits already purchased.

6. Warranty Disclaimer

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• IMPLIED WARRANTIES OF NON-INFRINGEMENT
• WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE

We make reasonable efforts to ensure the Site is available and functional, but we do not warrant that:

• The Site or Services will be available at all times, uninterrupted, or error-free
• Defects will be corrected
• The Site or Services are free of viruses or other harmful components
• Results obtained from using the Services will be accurate or reliable
• The quality of any information or services obtained through the Site will meet your expectations

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such jurisdictions, our warranties are limited to the minimum required by law.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION
• COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE THE SITE OR SERVICES
• DAMAGES ARISING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH THE SITE
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT
• DAMAGES ARISING FROM THIRD-PARTY CONDUCT OR CONTENT ON THE SITE

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.1 Cap on Liability

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE OR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100 USD).

7.2 Specific Exclusions

We shall not be liable for events beyond our reasonable control, including but not limited to:

• Force majeure events (see Section 13)
• Scheduled or emergency maintenance
• Technical errors or failures caused by third-party service providers
• Unauthorized third-party access to the Site or Services
• Your wrongful use of the Site or use contrary to these Terms
• Conflicts between you and other users
• Content you upload or create using the Services

7.3 State-Specific Limitations

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

8. Indemnity

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, partners, suppliers, and licensors from and against any and all claims, losses, expenses, liabilities, damages, and costs (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Site or Services
• Your breach of these Terms
• Your violation of any law, regulation, or third-party right
• Your Content or any content you submit through the Services
• Your failure to obtain proper authorization from clients before creating account access for them
• Any claim that Your Content infringes a third party's intellectual property or other rights
• Your negligence or willful misconduct

This indemnification obligation will survive termination of these Terms and your use of the Site and Services.

9. Dispute Resolution and Arbitration

9.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services informally. Please send a written notice describing the dispute to our support email listed in Section 1. We will attempt in good faith to resolve the dispute through informal negotiation within thirty (30) days of receiving your notice.

9.2 Binding Arbitration

If we cannot resolve a dispute through informal negotiation, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.

9.3 Arbitration Procedures

• Location: Arbitration shall take place in Travis County, Texas
• Arbitrator: The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules
• Governing Rules: The Federal Arbitration Act (9 U.S.C. § 1 et seq.) shall govern the interpretation and enforcement of this arbitration provision
• Award: The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction
• Costs: Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards costs and fees to the prevailing party

9.4 Class Action Waiver

YOU AND THE COMPANY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

9.5 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights.

9.6 Opt-Out Right

You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out to our support email within thirty (30) days of first accepting these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement. If you opt out, all other terms of this agreement will continue to apply, but disputes will be resolved in court rather than arbitration.

10. Intellectual Property

10.1 Ownership of Site Content

All content, features, functionality, software, trademarks, service marks, logos, and other materials displayed on the Site or made available through the Services (excluding Your Content) are owned by the Company or have been licensed to us by their respective owners.

Unless expressly authorized by these Terms or by the applicable rights holder, you have no right to use, reproduce, distribute, publicly display, publicly perform, modify, adapt, translate, or create derivative works from any Site content.

10.2 Limited License to Use the Site

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services solely for their intended purpose in accordance with these Terms.

10.3 Trademarks

The PROPERTY TRANSACTER name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

10.4 Copyright Infringement - DMCA Notice

We respect the intellectual property rights of others and expect our users to do the same. If you believe that content on our Site infringes your copyright, please contact us with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing and where it is located on the Site
• Your contact information (address, telephone number, email)
• A statement that you have a good faith belief that the use is not authorized by the copyright owner
• A statement that the information in the notification is accurate
• Your physical or electronic signature

Send copyright infringement notices to: support@propertytransacter.com

11. Electronic Signatures and Communications

11.1 Consent to Electronic Communications

By using the Site and Services, you consent to receive electronic communications from us, including emails, text messages, mobile push notifications, and notices posted on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

11.2 Electronic Signatures

Your use of the Site, clicking "I Agree" or similar buttons, completing registration, or otherwise indicating your acceptance constitutes your electronic signature and your agreement to be legally bound by these Terms. This electronic acceptance has the same legal force and effect as a handwritten signature.

You acknowledge and agree that your electronic acceptance of these Terms is governed by the Electronic Signatures in Global and National Commerce Act (ESIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state laws regarding electronic signatures and electronic records.

11.3 Withdrawing Consent

If you wish to withdraw your consent to receive electronic communications, you must stop using the Site and Services, as electronic communication is integral to how we provide the Services.

12. Data Security and Breach Notification

12.1 Our Security Measures

We implement and maintain reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of information stored on our systems. However, no security system is impenetrable, and we cannot guarantee the absolute security of our systems or your information.

12.2 Your Security Responsibilities

You are responsible for maintaining the security of your Account credentials and for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use of your Account or any other security breach.

12.3 Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we will:

• Investigate the breach promptly
• Take reasonable steps to mitigate harm
• Notify affected users without unreasonable delay, and in no event later than required by applicable law
• Provide information about the nature of the breach, the types of information affected, and steps being taken to address the breach
• Comply with all applicable data breach notification laws, including state-specific requirements

Breach notifications will be sent to the email address associated with your Account. You agree to keep your contact information current.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) if such failure or delay is due to causes beyond its reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, fires, storms, or epidemics
• War, terrorism, riots, civil unrest, or acts of government
• Labor disputes or strikes
• Internet service provider failures, power outages, or telecommunications failures
• Denial of service attacks, hacking, or other malicious cyber activities
• Failures of third-party hosting providers or critical vendors
• Government orders, laws, regulations, or actions

In the event of a force majeure event, the affected party's performance will be excused during the period of delay, and the time for performance will be extended for a period equal to the duration of the delay. The affected party will use commercially reasonable efforts to mitigate the effects of the force majeure event.

14. Assignment

14.1 Assignment by You

You may not assign, transfer, or delegate these Terms or your Account to any third party without our prior written consent. Any attempted assignment without consent will be null and void.

14.2 Assignment by Us

We may assign, transfer, or delegate these Terms and our rights and obligations hereunder at any time without your consent or notice, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

14.3 Effect of Assignment

These Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

15. Privacy Policy

15.1 General

This Privacy Policy describes how PROPERTY TRANSACTER (the "Company", "we", or "us") collects, uses, stores, shares, and protects your information in connection with your use of the propertytransacter.com website (the "Site") and the services we offer, including Property Transacter transaction management tools and related services (the "Services").

This Privacy Policy applies to information we collect from:

• Users who create accounts and use our Services
• Visitors to our Site who do not create accounts
• Service providers and business partners
• Third parties who contact us or are mentioned in user transactions

15.2 Data Controller

Information is collected and processed by PROPERTY TRANSACTER, a business entity organized under the laws of the State of Texas, United States.

15.3 Information We Collect

We collect several types of information:

A. Information You Provide Directly:

• Account registration information (name, email, password, business details)
• Profile information (professional credentials, license numbers, contact details)
• Transaction data (property details, contacts, documents, notes, tasks)
• Payment information (processed by our payment provider, not stored by us)
• Communications with us (support tickets, emails, chat messages)
• User-generated content (custom templates, workflows, notes)

B. Information Collected Automatically:

• Usage data (pages visited, features used, time spent, click patterns)
• Device information (IP address, browser type, operating system, device identifiers)
• Log data (access times, error logs, referral URLs)
• Cookies and similar tracking technologies (see Section 16 - Cookie Policy)

C. Information from Third Parties:

• Payment information from our payment processor
• Authentication data if you sign in via third-party services
• Data enrichment from business information services (with your consent)

15.4 How We Use Your Information

We use collected information for the following purposes and legal bases:

A. To Provide Services (Contractual Necessity):

• Create and maintain your Account
• Provide transaction management tools and features
• Process payments and maintain billing records
• Provide customer support
• Send service-related communications (transaction updates, system notifications)

B. To Improve Services (Legitimate Business Interest):

• Analyze usage patterns to improve features and user experience
• Develop new features and services
• Monitor and improve Site performance and reliability
• Conduct research and analytics

C. For Security and Fraud Prevention (Legitimate Business Interest & Legal Obligation):

• Detect, prevent, and investigate fraud, abuse, and security incidents
• Verify user identity and prevent unauthorized access
• Protect the rights and safety of our users and third parties
• Comply with legal obligations and respond to legal requests

D. For Marketing (With Your Consent):

• Send promotional emails and newsletters (you may opt out at any time)
• Provide personalized content and recommendations
• Conduct surveys and request feedback

E. For Profiling and Analytics (With Your Consent via Cookies):

• Analyze user behavior and preferences
• Create user segments for targeted communications
• Measure effectiveness of marketing campaigns

15.5 Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained while your Account is active and for five (5) years after account closure for legal and business purposes
• Transaction Data: Retained according to transaction expiration settings and applicable legal requirements
• Payment Records: Retained for seven (7) years to comply with tax and financial regulations
• Marketing Data: Retained until you opt out or withdraw consent

15.6 How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

A. Service Providers: We share information with trusted third-party service providers who assist us in operating the Site and providing Services, including:

• Cloud hosting and infrastructure providers
• Payment processors (Stripe, Inc.)
• Email service providers
• Analytics and monitoring services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

B. Legal Requirements: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate, prevent, or take action regarding illegal activities or violations of our Terms

C. Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

D. With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

15.7 Data Storage and Security

Your information is stored on secure servers located within the United States. We implement industry-standard security measures including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection

However, no security system is completely secure. We cannot guarantee the absolute security of your information.

15.8 Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

A. All Users:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• Account Settings: Update your information through your account settings

B. California Residents (CCPA):

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (subject to exceptions)
• Right to opt-out of sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@propertytransacter.com. We will respond within 45 days.

C. Other State Privacy Laws:

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have similar rights. Contact us to exercise these rights.

15.9 Client and Third-Party Data

When you use the Services to manage transactions, you may collect and process information about your clients and third parties. You are the data controller for this information, and we act as a service provider or processor.

You are responsible for:

• Obtaining necessary consents from individuals before collecting their information
• Providing required privacy notices
• Complying with applicable privacy laws
• Responding to data subject requests regarding their information

If your clients or third parties contact us with questions or requests about their information, we may:

• Provide general information about how the Site works
• Direct them to contact you (the account holder) for specific data requests
• Verify their association with your account before providing any information

15.10 Children's Privacy

The Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will delete that information promptly. If you believe we have collected information from a child under 16, please contact us immediately.

15.11 Marketing Communications

With your consent, we may send you promotional emails, newsletters, and other marketing communications. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us at support@propertytransacter.com

Opting out of marketing communications will not affect service-related communications (account notifications, transaction updates, etc.) which are necessary to provide the Services.

15.12 Cookies and Tracking

We use cookies and similar tracking technologies to collect usage information and improve the Services. See Section 16 (Cookie Policy) for detailed information about our use of cookies and how to manage your preferences.

15.13 Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on the Site with a new "Last Updated" date
• Sending an email notification to the address associated with your Account (for material changes)
• Displaying a prominent notice on the Site

Your continued use of the Services after we post changes constitutes your acceptance of the updated Privacy Policy.

15.14 Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@propertytransacter.com
Subject Line: Privacy Inquiry

16. Cookie Policy

The platform accessible through propertytransacter.com (the "Site") uses cookies and similar tracking technologies. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences.

16.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. Cookies allow the website to recognize your device and remember your preferences and actions over time.

All cookies used by us are safe for your device. They only process information stored in your web browser and cannot:

• Execute code or run programs
• Contain viruses or malware
• Access files or data on your device (except cookie data itself)

16.2 Types of Cookies We Use

A. Strictly Necessary Cookies (Essential)

These cookies are essential for the Site to function and provide Services. They enable core functionality such as:

• User authentication and session management (keeping you logged in)
• Security features and fraud prevention
• Load balancing and performance optimization
• Remembering your privacy preferences

You cannot disable these cookies through cookie settings, as they are necessary for the Site to work. However, you can block them through your browser settings (see Section 16.4), but this will prevent you from using the Site.

B. Performance and Analytics Cookies

These cookies collect information about how you use the Site, such as:

• Which pages you visit and how long you spend on them
• Which features you use most frequently
• Error messages you encounter
• Loading times and performance metrics

This information is aggregated and anonymous. We use it to:

• Understand how users interact with the Site
• Identify and fix technical issues
• Improve Site performance and user experience
• Develop new features based on user behavior

You can opt out of these cookies (see Section 16.4) without affecting your ability to use the Site.

C. Functionality Cookies

These cookies remember your preferences and choices to provide enhanced, personalized features:

• Language preferences
• Display settings (theme, layout preferences)
• Previously entered form information
• Region or timezone settings

Disabling these cookies may affect Site functionality and personalization.

D. Marketing and Advertising Cookies

These cookies track your browsing activity to:

• Deliver relevant advertisements
• Measure effectiveness of marketing campaigns
• Build user segments for targeted communications
• Prevent you from seeing the same ad repeatedly

You can opt out of these cookies without affecting core Site functionality.

16.3 Third-Party Cookies

We use third-party services that may set their own cookies. These services include:

Payment Processing:

Stripe, Inc. - A payment processor based in the United States (510 Townsend Street, San Francisco, CA 94103). Stripe uses cookies for fraud prevention and secure payment processing.

Learn more about Stripe's cookies and privacy practices: Stripe Privacy Policy

Analytics and Performance Monitoring:

We may use third-party analytics services to help us understand Site usage and improve performance. These services collect information about your device, browsing behavior, and interactions with the Site.

16.4 How to Manage Cookies

A. Cookie Banner

When you first visit the Site, you will see a cookie banner that allows you to accept or customize your cookie preferences. You can change your preferences at any time by clearing your browser cookies and revisiting the Site.

B. Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Receive a notification before a cookie is set

Browser-Specific Instructions:

Important: Blocking or deleting cookies may impact your ability to use the Site and access certain features. Strictly necessary cookies cannot be disabled through the cookie banner, but you can block them through browser settings (this will prevent you from using the Site).

C. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT signals, but we provide cookie management options as described above.

16.5 Mobile Devices

Mobile devices may have different privacy controls. Check your device settings for options to limit ad tracking and manage app permissions.

16.6 Changes to Cookie Policy

We may update this Cookie Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of these Terms. Continued use of the Site after changes constitutes acceptance of the updated Cookie Policy.

17. Payment Terms and Conditions

This section sets forth the terms and conditions under which Services provided through propertytransacter.com are paid for and invoiced.

17.1 Credit-Based Pricing Model

Access to certain transaction templates and Services requires purchase of transaction credits. Credits are sold in packages with varying quantities and pricing. Current package offerings and pricing are displayed on the Pricing page of the Site.

17.2 Free and Paid Services

Some Services and transaction templates are provided at no cost. Others require transaction credits. The credit requirement for each template is clearly displayed before you create a transaction using that template.

17.3 Trial Period

We offer a limited trial period during which some paid Services may be available without credit purchase. Trial availability, duration, and scope are specified during registration. After the trial period expires, continued access to paid Services requires credit purchase.

17.4 Pricing and Package Changes

We reserve the right to:

• Modify credit package pricing and quantities
• Change the credit requirements for transaction templates
• Add or remove credit packages
• Modify the pricing model

Notice of Changes: We will provide at least thirty (30) days' advance notice of material price increases or pricing model changes. Notice will be sent to your account email address and/or displayed prominently on the Site. Purchasing credits before a price increase does not lock in credit requirements for future templates.

We may, at our discretion, provide bonus credits or other compensation to existing users affected by pricing changes, but such compensation is not guaranteed.

By continuing to use the Services or purchasing credits after changes take effect, you agree to the new pricing.

17.5 Taxes

Prices displayed on the Pricing page exclude applicable federal, state, and local sales taxes. Applicable taxes will be calculated and displayed on the payment page for your review before you complete your purchase. You are responsible for all applicable taxes.

17.6 Payment Methods

We accept payment by major credit cards and debit cards. Payment processing is handled by Stripe, Inc., a PCI Level 1 certified payment processor. We do not have access to your full credit card information, and we do not store complete credit card details on our servers.

You warrant and represent that:

• You have the legal right to use the payment method provided
• All payment information you submit is accurate and complete
• You will maintain sufficient funds or credit to cover charges

17.7 Credit Allocation and Usage

When you create a transaction using a template that requires credits, the required credits will be automatically deducted from your available credit balance. If you have insufficient credits, you will be redirected to the Pricing page to purchase additional credits.

In the future, we may implement automatic credit purchase when you attempt to create a transaction without sufficient credits. If we implement this feature, you will have the option to enable or disable it in your account settings.

17.8 Credit Expiration

Purchased credits have an expiration date specified at the time of purchase. The expiration date is typically set at a future date providing ample time for use (currently 731 days, approximately 2 years, but subject to change).

Expired credits cannot be used to create new transactions. We are not obligated to provide refunds or extensions for expired credits, but we may do so at our discretion on a case-by-case basis.

17.9 Transaction Expiration

Transactions created using credits have their own expiration dates based on the transaction template. Transaction expiration is independent of credit expiration. When a transaction expires:

• You may no longer access or modify the transaction
• Associated content and files may be archived or deleted
• Credits used to create the transaction are not refunded

Transactions are intended for single-use and should not be reused or repurposed for different real estate deals.

17.10 Refund Policy

General Rule: All payments for transaction credits are final, non-refundable, and non-transferable.

Exceptions: We understand that exceptional circumstances may warrant a refund. We may issue refunds at our sole discretion for:

• Technical errors that prevented you from using purchased credits
• Duplicate charges or billing errors
• Service failures that made the Services unavailable for extended periods
• Other extraordinary circumstances on a case-by-case basis

To Request a Refund: Contact our support team at support@propertytransacter.com with:

• Your account information
• Transaction/order details
• Explanation of why you believe a refund is warranted

We will review refund requests and respond within 10 business days. Approved refunds will be processed within 10 business days and will be credited to the original payment method.

Partial Refunds: In some cases, we may offer partial refunds or credit bonuses instead of full refunds.

17.11 Failed Payments and Declined Charges

If a payment fails or is declined:

• You will be notified immediately
• Credits will not be added to your account
• You may update your payment method and retry the transaction
• Your access to paid Services will not be affected (existing credits remain available)

17.12 Chargebacks and Disputes

If you dispute a charge with your credit card company or bank:

• Please contact us first to resolve the issue
• Initiating a chargeback may result in immediate account suspension
• We may provide transaction records and documentation to your financial institution
• Fraudulent chargebacks may result in permanent account termination and legal action

17.13 Invoicing and Records

After each credit purchase, you will receive:

• Email confirmation of your purchase
• Receipt showing transaction details, amount paid, and taxes
• Credit balance update in your account

You can view your payment history and download receipts from your account settings.

17.14 Currency

All prices are listed and all transactions are processed in United States Dollars (USD).

17.15 No Recurring Subscriptions

As of the date of these Terms, we operate on a pay-per-use model without automatic recurring subscriptions. You only pay when you choose to purchase credits. We will not automatically charge your payment method without your explicit action.

If we introduce subscription-based pricing in the future, we will notify you and obtain your consent before enrolling you in any subscription plan.

18. Miscellaneous Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and the Company regarding the Site and Services, and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.

18.2 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas and applicable United States federal law, without regard to conflict of law principles.

Subject to the arbitration provisions in Section 9, any legal action or proceeding relating to these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of such courts.

If you are accessing the Services from outside the United States, you are responsible for compliance with local laws of your jurisdiction.

18.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent. If such modification is not possible, the provision shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision. The remaining provisions shall continue in full force and effect.

18.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision or any other right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the Company.

Any waiver of a breach of these Terms shall not constitute a waiver of any subsequent breach.

18.5 Headings and Interpretation

The section headings in these Terms are for convenience only and have no legal or contractual effect. They shall not be used to interpret or construe any provision.

As used in these Terms:

• "Including" means "including but not limited to"
• Singular terms include the plural and vice versa
• References to "you" include individuals and business entities
• References to sections are to sections of these Terms

18.6 Amendments and Updates

We may modify, amend, or update these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this document
• Post the updated Terms on the Site
• Notify you via email sent to your account email address
• Display a prominent notice on the Site

For material changes, we will provide at least thirty (30) days' advance notice before the changes take effect. For non-material changes (such as clarifications or formatting), we may implement changes immediately.

Your continued use of the Site or Services after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Site and Services.

18.7 Modifications to Site and Services

We continuously improve and update the Services. We may add, modify, or remove features, functionality, or Services at any time with or without notice. We may also implement updates, patches, and security fixes automatically.

We are not obligated to maintain backward compatibility with previous versions of the Services.

18.8 Links to Third-Party Websites

The Site may contain links to third-party websites, services, or resources. These links are provided for your convenience only. We do not:

• Control or endorse third-party websites or their content
• Make any representations about third-party websites
• Accept liability for content, services, or products offered by third parties

Third-party websites may have their own terms and privacy policies. You should review these before using third-party services. Your use of third-party websites is at your own risk.

18.9 No Third-Party Beneficiaries

These Terms are for the benefit of you and the Company only. No other person or entity shall have any rights under these Terms as a third-party beneficiary.

18.10 Survival

The following provisions shall survive termination of these Terms and your use of the Services: Fees and Payments, Warranty Disclaimer, Limitation of Liability, Indemnity, Intellectual Property, Dispute Resolution and Arbitration, Governing Law, and any other provisions that by their nature should survive.

18.11 Independent Contractors

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and the Company. You are an independent user of the Services.

18.12 Language

These Terms are drafted in English. If these Terms are translated into another language, the English version shall control in the event of any conflict or inconsistency.

18.13 Contact Information

If you have questions about these Terms, please contact us using the methods provided in Section 1 (Communication / Contact Information).

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END OF TERMS AND CONDITIONS
Thank you for reading. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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